pr789 Privacy Policy
Your Data, Protected

pr789 is an online casino and sports betting platform operating under an international gaming licence. The Company provides online gaming services — including live casino tables, slot games, cricket betting, and other sports wagering — primarily to the Pakistani market, serving players in Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, Multan, and other cities throughout Pakistan.

For the purposes of applicable data protection law, pr789 acts as the Data Controller in respect of personal information collected from players and visitors to the Platform. This means pr789 determines the purposes and means by which your personal data is processed.

All data processing activities conducted by pr789 are carried out in compliance with the data protection obligations imposed by the Company's international gaming licence and in accordance with internationally recognised data protection standards.

pr789 collects the following categories of personal data from players and Platform visitors:

Identity & Contact Data

• Full legal name as it appears on a government-issued identity document;
• Date of birth (to confirm you are 21 years of age or older);
• Residential address, city, and country;
• Email address and contact phone number;
• CNIC number, passport number, or driving licence number where required for KYC verification.

Financial Data

• Payment method details, including JazzCash account number, EasyPaisa account number, HBL/UBL/Meezan Bank account references, Visa/Mastercard partial card numbers;
• Transaction history, including deposit amounts, withdrawal requests, and PKR balance records;
• Source of funds documentation where required under anti-money laundering obligations.

Account & Usage Data

• pr789 Login credentials (username and hashed password — plain-text passwords are never stored);
• Game history, betting records, wagering activity, session duration, and win/loss data;
• Responsible gaming tool preferences such as deposit limits, cool-off periods, and self-exclusion status;
• Communications with the pr789 support team via live chat or email.

Technical Data

• IP address, device type, browser type and version, operating system;
• Cookies and similar tracking technologies (see Section 7);
• Referral source data — how you arrived at the pr789 Platform.

pr789 collects personal data through the following means:

• Direct Submission: Information you provide during account registration, the KYC verification process, deposit and withdrawal requests, customer support interactions, and any promotional opt-ins.
• Automated Collection: Technical data collected automatically when you visit or interact with the Platform, including through cookies, server logs, and similar tracking technologies.
• Third-Party Verification Providers: Identity and age verification data received from third-party KYC service providers engaged by pr789 to confirm that players meet the 21+ age requirement and that supplied identity documents are genuine.
• Payment Processors: Transaction confirmation data returned by payment processors including JazzCash, EasyPaisa, Raast, HBL, UBL, Meezan Bank, Visa, and Mastercard following a deposit or withdrawal transaction.
• Fraud Prevention Partners: Risk assessment data received from fraud detection and anti-money laundering screening services engaged by the Company to protect the integrity of the Platform.

pr789 uses your personal data for the following specific purposes:

pr789 processes your personal data on the following legal bases in accordance with internationally recognised data protection principles:

• Contractual Necessity: The majority of data processing activities are necessary to perform the contract between pr789 and you as a registered player — specifically, to operate your Account, process payments, and deliver gaming services.
• Legal Obligation: Certain processing activities are required in order for pr789 to comply with its legal and regulatory obligations, including anti-money laundering screening, KYC verification, and regulatory reporting to the applicable licensing authority.
• Legitimate Interests: pr789 processes certain technical and usage data on the basis of its legitimate interest in maintaining Platform security, preventing fraud, improving service quality, and protecting the integrity of the gaming environment for all players.
• Consent: Where pr789 sends you direct marketing communications or uses non-essential cookies, this is done on the basis of your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

pr789 does not sell, rent, or trade your personal data to any third party for marketing purposes. Your data may be shared only in the following carefully controlled circumstances:

• Payment Processors: Your financial data is shared with payment service providers — including JazzCash, EasyPaisa, Raast, HBL, UBL, Meezan Bank, Visa, and Mastercard — solely to facilitate deposit and withdrawal transactions. These providers operate under their own data protection obligations and are contractually bound to use your data only for transaction processing purposes.
• KYC & Identity Verification Providers: Identity documents and verification data are shared with third-party KYC service providers engaged by pr789 to confirm player age (21+) and document authenticity. These providers are bound by strict data confidentiality obligations.
• Fraud Prevention & AML Services: Certain account and transaction data may be screened against fraud detection and anti-money laundering databases as required by the Company's regulatory obligations.
• Regulatory & Law Enforcement Authorities: pr789 will disclose personal data to competent regulatory authorities, law enforcement agencies, or courts where required to do so by applicable law, a valid legal order, or as necessary to protect the Company's legal rights.
• Group Companies: Data may be shared within the pr789 group of companies for internal administrative and operational purposes, subject to the same data protection standards described in this Policy.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of the Company's assets, player data may be transferred to the relevant successor entity, with advance notice provided to affected players.

All third parties with whom pr789 shares personal data are contractually required to maintain appropriate technical and organisational security measures and to use the data only for the specific purposes for which it was shared.

pr789 uses cookies and similar tracking technologies to operate the Platform effectively, remember your preferences, keep your pr789 Login session secure, and analyse how players interact with the Platform. The following categories of cookies are used:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function. They enable secure pr789 Login sessions, maintain your Account session state, and ensure that security features work correctly. These cookies cannot be disabled without affecting Platform functionality.
• Functional Cookies: These cookies remember your preferences such as language settings, responsible gaming limits you have set, and your preferred deposit method, so that you do not need to re-enter them on every visit.
• Analytics Cookies: These cookies collect anonymised data about how players navigate and use the Platform — for example, which game categories are most visited and how long sessions last. This information is used solely to improve Platform design and user experience.
• Marketing Cookies: With your consent, pr789 may use cookies to deliver promotional content relevant to your gaming interests. You may opt out of marketing cookies at any time through your Account settings or browser controls.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect your ability to use some features of the pr789 Platform, including maintaining a logged-in session. For a full list of cookies used on the Platform, please contact [email protected].

pr789 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve any disputes or enforce the Company's agreements with players. The following general retention periods apply:

• Active Account Data: All personal data associated with your pr789 Account is retained for the duration of your Account's active status on the Platform.
• Post-Closure Retention: Following the closure or termination of your Account, pr789 is required to retain your identity, KYC, and financial transaction records for a minimum of five (5) years in compliance with anti-money laundering regulatory requirements.
• Self-Exclusion Records: If you have registered for self-exclusion, your self-exclusion status is retained indefinitely to prevent re-registration, even after the exclusion period has expired.
• Support Communications: Records of customer support interactions are retained for a period of three (3) years from the date of the interaction.
• Technical Logs: Server logs and technical data are retained for a maximum of twelve (12) months for security and fraud prevention purposes.

Once data is no longer required and its retention period has expired, pr789 will securely delete or anonymise the relevant records in accordance with its internal data disposal procedures.

The security of your personal and financial data is a top priority at pr789. The Company employs a comprehensive set of technical and organisational security measures to protect player data against unauthorised access, loss, alteration, or disclosure:

• 256-Bit SSL Encryption: All data transmitted between your device and the pr789 Platform — including pr789 Login credentials, payment details, and personal information — is encrypted using industry-standard 256-bit SSL (Secure Socket Layer) technology.
• Encrypted Data Storage: Sensitive data at rest, including identity documents and financial records, is stored on encrypted servers. Plain-text passwords are never stored — all passwords are hashed using a secure one-way algorithm.
• Access Controls: Access to player personal data within the Company is strictly limited to employees and contractors who require it to perform their specific job functions. All such personnel are bound by confidentiality obligations.
• Regular Security Audits: The pr789 Platform undergoes regular independent security audits and penetration testing to identify and remediate potential vulnerabilities before they can be exploited.
• Incident Response: In the event of a data breach that poses a risk to player privacy, pr789 has procedures in place to assess the breach, contain it, notify affected players, and report to the relevant regulatory authority within required timeframes.

While pr789 takes all reasonable steps to protect your data, no internet transmission is completely secure. You are responsible for maintaining the confidentiality of your pr789 Login credentials and should contact support immediately if you suspect unauthorised access to your Account.

As a pr789 player, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact the pr789 Data Protection team at [email protected] or via live chat. pr789 will respond to valid data rights requests within 30 days of receipt.

• Right of Access: You have the right to request a copy of all personal data that pr789 holds about you, together with information about how and why it is being processed.
• Right to Rectification: If any personal data pr789 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
• Right to Erasure: In certain circumstances, you may request that pr789 delete your personal data. Note that this right is subject to the Company's legal obligations to retain certain records — for example, KYC and financial records required under AML regulations cannot be deleted on request during the mandatory retention period.
• Right to Restrict Processing: You may request that pr789 restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data or where processing is unlawful but you prefer restriction over deletion.
• Right to Data Portability: You have the right to receive a copy of the personal data you have provided to pr789 in a structured, commonly used, machine-readable format, and to request its transfer to another controller where technically feasible.
• Right to Object: You have the right to object to the processing of your personal data where pr789 relies on its legitimate interests as the legal basis for processing. You also have an absolute right to object to direct marketing at any time.
• Right to Withdraw Consent: Where processing is based on your consent (for example, for marketing communications or non-essential cookies), you may withdraw your consent at any time without affecting the lawfulness of prior processing.

The pr789 Platform is strictly intended for adults aged 21 years or older. pr789 does not knowingly collect personal data from any person under the age of 21. The Company employs mandatory age verification procedures — including document-based KYC checks — to prevent underage access to the Platform.

If pr789 discovers or is notified that it has inadvertently collected personal data from a person under the age of 21, it will immediately:

• Suspend and close the relevant Account;
• Return any deposited funds to the payment source;
• Permanently delete all personal data associated with the underage account, subject to any legal reporting obligations that may apply.

If you are a parent or guardian and believe that your child may have registered an account on pr789, please contact our support team immediately at [email protected] so that appropriate action can be taken without delay.

The pr789 Platform may contain links to payment method providers and other third-party services that are necessary for Platform operation. Once you leave the pr789 Platform and navigate to a third-party website or service — such as your JazzCash or EasyPaisa account portal — pr789's Privacy Policy no longer applies.

pr789 is not responsible for the privacy practices, data security standards, or content of any third-party websites or services. You are encouraged to review the privacy policy of any third-party service you use in connection with your pr789 Account.

pr789 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, our data processing activities, or the features and services available on the Platform. When material changes are made, pr789 will notify registered players by one or more of the following methods:

• A notification displayed upon your next pr789 Login session;
• An email notification sent to the address registered on your Account;
• A prominent notice published on the pr789 Platform homepage.

The effective date of the current version of this Policy is clearly stated at the top of this page. Your continued use of the pr789 Platform following notification of any changes constitutes your acceptance of the updated Policy. If you do not agree with any changes, you must cease using the Platform and may request Account closure before the updated Policy takes effect.

We encourage you to review this Privacy Policy periodically so that you remain informed about how pr789 protects your data. Archived versions of prior Privacy Policy documents are available upon request from our support team.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way in which pr789 handles your personal data, please contact our Data Protection team through any of the following channels:

• Email: [email protected] — please allow up to 24 hours for a response during peak periods.
• Live Chat: Available 24 hours a day, 7 days a week, directly from the pr789 Platform. Peak staffing hours are 09:00 – 02:00 PST.

When submitting a data rights request, please include your registered Account username, a clear description of your request, and any relevant reference information. This will help our team process your request accurately and within the 30-day response window.